Shipping Policy

Order processing and shipping 

 

All orders are typically processed within 1-5 business days. Please note that processing times may vary due to factors such as incomplete payment information, incorrect addresses, or periods of high demand. We will reach out to you via email if any issues arise.

Once your order has been shipped, you will receive an email with tracking information so you can follow your package to its final destination. Shipping typically takes 5-14 business days after order processing. Please note that delivery times may be affected by weather conditions, high demand periods, holidays, shipping carrier delays, or customs clearance procedures.

Free Shipping

Matior is proud to offer free shipping. Regardless of your order amount or location, you will benefit from free delivery. This offer reflects our commitment to making the shopping experience as enjoyable and hassle-free as possible for our customers.

Shipping Process

All orders placed with Matior are shipped directly from our supplier. This method allows us to reduce processing times and ensure that our customers receive their products as quickly as possible. Additionally, it enables us to perform strict quality control on every item shipped.

Order Processing

After placing your order, you will receive a confirmation email. Matior processes and ships orders within 24 to 48 hours. Once your order has been shipped, you will receive an email with tracking information so you can follow your package to its final destination.

Order Tracking

Matior provides tracking information for all shipped orders. You will receive a tracking number via email once your order has been dispatched. You can use this number to track the status of your delivery through the carrier's website.

Questions and Support

For any questions about your order or our shipping policy, you can contact our customer service at the following address: info@matior.com. Our dedicated team is ready to assist you and answer all your questions as quickly as possible.

Restrictions and Exceptions

While we strive to meet the estimated delivery times, certain factors beyond our control may cause delays. Matior is not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.

Important Notes

  • Business days exclude weekends and holidays.

  • Please ensure your shipping address is accurate to avoid delays.

  • We do not offer expedited shipping at this time.

  • Shipping Protection is available to protect your order from damage, loss, or theft. This is an optional service and is not refundable.

For any other information, please contact us at info@matior.com.


Free Shipping

Always Free Premium Shipping

Customer Service

Always available with a 24-hour response time

100% Return Guarantee

Easy returns within 14 days

Secure Payments

Pay safely and quickly with Credit Card