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Continue shoppingAt Matior, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if sizing is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Matior does not reimburse return shipping costs and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchanges on Sale Products
Sale items cannot be exchanged, even if the sizing is incorrect. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, please email us at info@matior.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee the correct processing of your request.
Conclusion
Matior is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@matior.com.
